Working in the Consumer Support Department provides me the opportunity to communicate directly with Rug Doctor customers and help them get the cleaning results they desire. When I first started working here, I really knew nothing about carpet cleaning. Seventeen years later, I feel like clean carpets have become my passion.
I love hearing the shock and amazement from customers when they see the dirty water in the recovery bucket. It always seems to really drive home the point that carpets are the biggest filter in your home. Every time you open an exterior door, it acts like a vacuum and brings in all the dust, dirt and pollen from outside. When you see this dust build up on your appliances, you get the dust rag and start cleaning.
However, what didn’t land on the appliances landed on the floor. Everything that is on the bottom of your shoes, the kid’s shoes, the pet’s feet…yup, that’s ground into the carpet, too. This dirt and grime act like little pieces of sandpaper and each time you walk across the carpet it is rubbing and abrading the carpet fibers causing damage. Over time this damage appears as the matted, smashed down walkways on your carpet. That is why it is important to have a regular schedule of deep cleaning your carpets to remove the dirt and help extend the life of your carpets.
One of the best bits of information I always give our customers is the importance of pretreating traffic areas with Hi-Traffic Pre-Treatment. The traffic areas normally appear right in front of doorways and down the hallways where you can tell everyone walks. Pretreating helps give an extra boost to remove the dirt and oils that are brought in on the bottom of your shoes and deposited on the carpet.
Carpet is the biggest filter in our home and the most widely used floor covering in most homes. If you clean your carpets on a regular schedule, you can remove the dirt, pollen and other junk which will help extend the life of your carpet. Cleaning every three months and extending the life of your carpet is much cheaper than replacing the carpet every eight to 10 years.
For those who have never cleaned their carpets, I invite you to visit our website at http://rugdoctor.com/ to see how easy it is to get professional results for yourself. We have an excellent website set up to provide information on our cleaners, what to use on various spots, videos and how-to instructions on using a Rug Doctor machine.
Jesse Warner is the Consumer Support Manager for Rug Doctor